Shipping policy

Order Processing
All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or UK public holidays are processed on the next working day. You will receive a confirmation email once your order has been dispatched.

Delivery Time
Once dispatched, orders are delivered within 6 to 8 business days. Please note that delivery times are estimates and may vary during busy periods or due to circumstances outside our control.

Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this to monitor your delivery at any time. Please allow up to 24 hours for tracking information to update after you receive your dispatch confirmation.

Missing Parcel
If your tracking shows your order as delivered but you have not received it, please check with neighbours and any safe locations around your property first. If your parcel is still missing, contact us at support@noveeskin.com within 7 days of the expected delivery date and we will investigate with the carrier on your behalf.

Damaged Order
If your order arrives damaged, please take photos of the packaging and product immediately upon receipt and contact us at support@noveeskin.com within 48 hours. We will arrange a replacement or refund as appropriate.

Order Not Received
If your order has not arrived within 10 business days of your dispatch confirmation, please contact us and we will open an investigation with the carrier. We ask that you allow the full 10 business days before contacting us, as delays can occasionally occur in transit.