Refund policy

Return Eligibility
We offer a 30-day return policy. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order. To be eligible for a return, items must be unused, unopened, and in their original packaging.

Skincare Products
Due to hygiene reasons, we are unable to accept returns on any skincare products that have been opened or used. This policy exists to protect the health and safety of all our customers. If your product arrives damaged or defective, this does not apply and we will resolve the issue for you directly.

How to Return
To initiate a return, contact us at support@noveeskin.com with your order number and reason for return. We will provide you with return instructions within 2 business days.

Return Costs
Return shipping costs are the responsibility of the customer. We strongly recommend sending your return with a tracked service, as Novée cannot be held responsible for parcels lost in transit on their way back to us. Original shipping costs are non-refundable.

Refunds
Once we have received and inspected your return, we will notify you by email. If your return is approved, your refund will be processed to your original payment method within 5 to 7 business days. Please note that your bank or payment provider may require additional time to process the refund.

Denial & Acceptance
Returns will not be accepted in the following cases:

• The product has been opened or used
• The return is requested outside the 30-day window
• The item is not in its original packaging
• The return was not pre-approved by our team

Returns will be accepted when the product is unopened, unused, in original condition, requested within 30 days, and pre-approved via email.

Questions
For any questions regarding shipping or returns, contact us at support@noveeskin.com. We aim to respond to all enquiries within 1 business day.